{"id":13625,"date":"2024-08-08T10:36:33","date_gmt":"2024-08-08T16:36:33","guid":{"rendered":"https:\/\/eblaw.com.mx\/?p=13625"},"modified":"2024-08-09T14:06:22","modified_gmt":"2024-08-09T20:06:22","slug":"tiendas-online-terminos-y-condiciones","status":"publish","type":"post","link":"https:\/\/eblaw.com.mx\/en\/tiendas-online-terminos-y-condiciones\/","title":{"rendered":"Tiendas Online, T\u00e9rminos y Condiciones"},"content":{"rendered":"

Sin lugar a duda, las Tiendas Online han crecido en los \u00faltimos a\u00f1os. Hoy en d\u00eda es un poco obsoleto pensar en iniciar un negocio f\u00edsico, cuando es posible vender productos o servicios por internet, por los ahorros que brinda este tipo de actividad. Sin embargo, existe un gran desconocimiento dentro de los empresarios digitales, acerca de la regulaci\u00f3n que debe aplicar cuando se decide iniciar una Tienda Online.<\/p>\n\n\n\n

Es por lo anterior, que el objeto de este blog es mencionar \u00fanicamente la normatividad aplicable a las Tiendas Online, y analizar brevemente la NMX-COE-001-SCFI-2018 (“NMX 2018”). <\/p>\n\n\n\n

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\n

\u201c\u00c9l \u00e9xito ocurre cuando la oportunidad se encuentra con la preparaci\u00f3n.\u201d<\/p>Zig Ziglar<\/cite><\/blockquote><\/figure>\n<\/div>\n<\/div>\n\n\n\n

1. \u00bfCu\u00e1l es la normatividad aplicable de las Tiendas Online?<\/h2>\n\n\n\n

Dentro de la normatividad aplicable a las Tiendas Online, se encuentran, Normas Oficiales Mexicanas, Ley Federal de Protecci\u00f3n al Consumidor, C\u00f3digo Fiscal de la Federaci\u00f3n, Ley Federal de Protecci\u00f3n de Datos Personales en Posesi\u00f3n de los Particulares, C\u00f3digo Nacional de Procedimientos Penales, Normas Mexicanas por mencionar algunas. <\/p>\n\n\n\n

2. \u00bfQu\u00e9 es la NMX-COE-001-SCFI-2018?<\/h2>\n\n\n\n

Esta es la primera Norma Mexicana que regula a detalle las Tiendas Online y establece las disposiciones que deben cumplir las personas f\u00edsicas o morales que ofrezcan, comercialicen o vendan productos o servicios a trav\u00e9s del comercio electr\u00f3nico. <\/p>\n\n\n\n

3. \u00bfCu\u00e1l su finalidad?<\/h2>\n\n\n\n

En primera instancia, proteger y garantizar los derechos de los consumidores de estos bienes, productos o servicios. En segundo lugar, fomentar las buenas pr\u00e1cticas de comercio electr\u00f3nico, garantizando la seguridad, la confianza y la transparencia en este tipo de comercio.<\/p>\n\n\n\n

4. \u00bfCu\u00e1ndo inicio su vigencia?<\/h2>\n\n\n\n

 El 1 de mayo del 2019.<\/p>\n\n\n\n

5. \u00bfQu\u00e9 datos relevantes contiene la NMX 2018?<\/h2>\n\n\n\n

i. Informaci\u00f3n de los servicios o productos: <\/strong>Dichos datos deben ser claros y completos, incluyendo informaci\u00f3n detallada sobre los servicios que ofrecen o los productos que venden, as\u00ed como lo precios de los mismo, los cuales deben estar expresados en pesos mexicanos. <\/p>\n\n\n\n

La informaci\u00f3n se proporciona en espa\u00f1ol. Adem\u00e1s, debe incluir los impuestos que sean aplicables y cualquier costo que sea adicional entre \u00e9stos los costos por env\u00edo.<\/p>\n\n\n\n

ii. Expresar la pol\u00edtica de cancelaci\u00f3n y devoluci\u00f3n de productos o servicios<\/strong>: Se deben indicar los criterios de devoluci\u00f3n y cancelaci\u00f3n, especificados dentro de los t\u00e9rminos y condiciones en las que los productos o servicios pueden ser devueltos o cancelados, as\u00ed como el plazo para realizarlos y si estos tienen un costo extra.<\/p>\n\n\n\n

iii. Atenci\u00f3n al cliente:<\/strong> Se incluyen los medios de comunicaci\u00f3n con el consumidor, as\u00ed como la informaci\u00f3n para las formas de soluci\u00f3n en caso de reclamaci\u00f3n o aclaraciones, precisando los d\u00edas y horarios de atenci\u00f3n y el plazo de la resoluci\u00f3n.<\/p>\n\n\n\n

Tambi\u00e9n debe tener un mecanismo, para que los consumidores, califiquen los productos o servicios, realizando opiniones acerca de su experiencia. <\/p>\n\n\n\n

En Esponda Abogados<\/strong> hemos participado en la elaboraci\u00f3n y revisi\u00f3n de distintas tiendas digitales, proporcionando seguridad jur\u00eddica, tanto a los empresarios digitales como consumidores. <\/p>\n\n\n\n

Si necesitas m\u00e1s informaci\u00f3n sobre este tema u otros contratos revisa el siguiente apartado: Contratos archivos | Esponda Betancourt (eblaw.com.mx)<\/a> <\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Sin lugar a duda, las Tiendas Online han crecido en…<\/p>\n

Read more<\/a><\/p>","protected":false},"author":2,"featured_media":13626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[],"class_list":{"0":"post-13625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-contratos"},"yoast_head":"\nTiendas Online, T\u00e9rminos y Condiciones | Esponda Betancourt<\/title>\n<meta name=\"description\" content=\"Tiene como finalidad explicar cu\u00e1l es la regulaci\u00f3n m\u00e1s importante aplicable a las Tiendas Online, protegiendo derechos de los consumidores\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eblaw.com.mx\/en\/tiendas-online-terminos-y-condiciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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