{"id":13862,"date":"2025-11-10T16:32:29","date_gmt":"2025-11-10T22:32:29","guid":{"rendered":"https:\/\/eblaw.com.mx\/?p=13862"},"modified":"2025-11-10T16:34:36","modified_gmt":"2025-11-10T22:34:36","slug":"comercio-electronico","status":"publish","type":"post","link":"https:\/\/eblaw.com.mx\/en\/comercio-electronico\/","title":{"rendered":"Proveedor tiene la carga de la prueba en el comercio electr\u00f3nico"},"content":{"rendered":"

1. Cuando un click cuesta caro: la historia detr\u00e1s de una tesis clave para el comercio digital<\/strong><\/h2>\n\n\n\n

Imagina que una empresa recibe en su cuenta de facturaci\u00f3n varios cargos por servicios de paqueter\u00eda que nunca autoriz\u00f3. <\/p>\n\n\n\n

Al reclamar, la proveedora de servicios responde: \u201cFueron realizados desde su usuario, no podemos hacer nada\u201d<\/em>. Ese tipo de historia es m\u00e1s com\u00fan de lo que parece, lleg\u00f3 a los tribunales, y marc\u00f3 un antes y un despu\u00e9s en la justicia digital mexicana, espec\u00edficamente para el comercio electr\u00f3nico. <\/p>\n\n\n\n

El caso termin\u00f3 en una tesis aislada de la Suprema Corte de Justicia de la Naci\u00f3n (SCJN)<\/strong> que cambi\u00f3 el equilibrio de responsabilidades en las operaciones electr\u00f3nicas. Se aclara que este criterio no es vinculante, sin embargo, es orientador para otros juzgadores. <\/p>\n\n\n\n

2. La tesis: el proveedor tiene la carga de la prueba<\/strong><\/h2>\n\n\n\n

El criterio judicial establece con claridad:<\/p>\n\n\n\n

\n

\u201cCorresponde al proveedor de servicios la carga de la prueba cuando se reclama la nulidad de operaciones en el comercio electr\u00f3nico en relaci\u00f3n con los cargos efectuados a la cuenta de facturaci\u00f3n que administra.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n

En otras palabras, si un cliente niega haber autorizado una transacci\u00f3n digital, es el proveedor quien debe demostrar lo contrario<\/strong>. Esto incluye probar que la operaci\u00f3n se realiz\u00f3 conforme al procedimiento acordado, usuario, contrase\u00f1a, protocolos de seguridad, evidencia digital y peritaje inform\u00e1tico. <\/p>\n\n\n\n

Este criterio, marca un antes y un despu\u00e9s dentro del comercio electr\u00f3nico<\/p>\n\n\n\n

3. El principio de la carga din\u00e1mica de la prueba en el comercio electr\u00f3nico<\/strong><\/h2>\n\n\n\n

La decisi\u00f3n se apoya en un concepto clave: la carga din\u00e1mica de la prueba<\/strong>. Este principio permite que, en ciertos casos, la obligaci\u00f3n de probar un hecho recaiga en quien tiene mayor facilidad para acceder a la evidencia<\/strong>.<\/p>\n\n\n\n

En un entorno digital, esa parte es el proveedor de servicios<\/strong>, porque administra los servidores, bases de datos, registros y sistemas de autenticaci\u00f3n. El cliente, por el contrario, no tiene acceso directo a esa informaci\u00f3n t\u00e9cnica, y ser\u00eda desproporcionado exigirle probar algo que s\u00f3lo el proveedor puede acreditar.<\/p>\n\n\n\n

4. Lo que esta tesis ense\u00f1a a las empresas<\/strong> que realizan comercio electr\u00f3nico<\/strong><\/h2>\n\n\n\n

Proveedores<\/strong>: deben documentar y resguardar todas las pruebas electr\u00f3nicas que acrediten el consentimiento del usuario.<\/p>\n\n\n\n

Empresas usuarias<\/strong>: tienen el derecho de exigir esa documentaci\u00f3n cuando surjan cargos no reconocidos.<\/p>\n\n\n\n

Contratos digitales<\/strong>: deben firmarse conforme a la NOM-151 para evitar controversias de validez o autor\u00eda.<\/p>\n\n\n\n

5. Conclusi\u00f3n: la confianza digital se construye con legalidad<\/strong> <\/h2>\n\n\n\n

La digitalizaci\u00f3n de los negocios no s\u00f3lo exige tecnolog\u00eda, sino seguridad jur\u00eddica<\/strong>. Esta tesis de la SCJN nos recuerda que en el comercio electr\u00f3nico, la confianza se sostiene con pruebas, y la responsabilidad no puede cargarse siempre al consumidor.<\/p>\n\n\n\n

En Esponda Abogados<\/strong>, ayudamos a empresas y proveedores de servicios digitales a prevenir conflictos y blindar sus operaciones electr\u00f3nicas<\/strong> mediante contratos, auditor\u00edas de cumplimiento y estrategias de defensa jur\u00eddica.<\/p>\n\n\n\n

Si te interesa obtener m\u00e1s informaci\u00f3n, te invitamos hacer click en el siguiente link: Contratos archivos | Esponda Betancourt<\/a><\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

1. Cuando un click cuesta caro: la historia detr\u00e1s de…<\/p>\n

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